Survey designs and methodology
The pilot study demonstrated that the methods used, which are the online survey & interviews were effective. Most of the entities surveyed were able to respond to the survey online except for the Presidency of the Council of Ministers, thus a hard copy was provided.
The questions written in both English and Tetun were clear and easy to understand, however, the open-ended questions received low responses as they require respondents to write their answers and provide further details. The respondents suggested having the open-ended questions changed to closed-ended.Survey result
Results from this pilot survey showed strongly differing maturity levels on ICT and e- Government readiness across the surveyed institutions. Some, such as the Ministry of Finance, have shown a high level of readiness and ability to start the delivery of e- Government solutions to people and across government. Others are at an emerging level and have minimal usage of ICT within their operations.
This reflects highly on how the entity sees ICT as either an enabler of their mandate to deliver services or as a cost center to be minimized. As “joined-up government” or e- Government is defined as a goal in the Strategic Development Plan (SDP 2011-2030) and the Public Administration Reform program (2019-2023) it highlights the need for the government to ensure ICT is funded adequately and has the support of Management in the government entities to allow ICT to provide these services.
However, duplication of services, personnel, equipment, and infrastructure across government is widespread, reducing the effectiveness of ICT across Government. Ensuring that ICT spending is done effectively is required, with a focus on the delivery of services to the public, rather than on ICT as a goal itself.
