Joaozinho Benvindo Solitario Marques

Joaozinho Benvindo Solitario Marques

Nationality: 
Timorense
Division: 
Application Development and Support
Position: 
Application Development Staff
Start Working: 
Thursday, August 1, 2019
Responsabilidade: 

1. Accountability - Follows all relevant procedures, processes, and policies.

2. Communication - Clearly communicates, and listens to feedback on, changing priorities and procedures.

3. Creativity and Initiative - Proactively develops new ways to resolve problems.

4. Professionalism - Display masters subject matter related to responsibilities.

5. Teamwork - Actively contributes to an effective, collegial, and agreeable team.

6. Provide First level contract and convery resolutions to costumer issues.

7. Properly escalate unresolved queries to the next level of support.

8. Track, route and redirect problems to correct resources.

9. Update customer data and produce activity reports.

10. Walk customers through problem solving process.

11. Follow up with customers, provide feedback and see problems through to resolution.

12. utilize excellent customers, service skills and exceed customers' expectations.

13. Ensure proper recording, documentation and closure.

14. Recommended procedure modifications or improvements.

15. preserve and grow your knowledge of helpdesk procedures, products and services.

Edukasaun: 
Esperiensia servisu: